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The Team

Managing care services customer working for customers globally. This team services Concur's premium support deliverables. The team works directly with the customer's authorized support contact and deliverables solutions on customer systems in live system.

The Role

Select Care Support Consultant is a designated configuration expert, assigned to assist Select Care Customers globally. Troubleshoot issues and solve configuration cases. A successful individual in this position should be able to add, edit or removing configurable options as necessary along with be able to troubleshoot and provide resolution to any issue reported by the customer.

The Select Care Support team member will be responsible for the following activities:

1. Fulfill customer configuration needs

2. Work with customers to analyze the requirements and provide suitable solutions.

3. Report and present complete details of work performed.

4. Adhere to SAP Concurs rules of engagement for working with customer

5. Ensure adherence & improvement of set KPIs such as SLAs, technical expertise , customer satisfaction.

6. Work towards removing roadblocks in terms of team's knowledge.

7. Manage customer escalation and liaise with internal teams.

8. Coach team members towards higher performance levels.

9. Work towards improving customer satisfaction from the Service Administration and care services portfolio.

10. Provide technical expertise at situations which demand higher level of expertise.

Experience

1. Ability to understand complex business requirements.

2. Able to work with complex customer situations and translate requirements into configuration. Apply disciplined approach towards solving customer cases.

3. Technical competence towards system configuration.

4. Good people management skills.

5. Should have managed complex customer situation.

6. Creative solution development.

7. Excellent communication and presentation skills.

8. Analysis and troubleshooting skills.

9. Knowledge about programming skills is a plus.

10. Knowledge of software deployment life cycle and testing practice.

11. Strong computer skills / Microsoft Office knowledge.

12. Ability to present data in a skilled manner is highly desirable.

#BusinessProcessT2

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 398450 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.