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SAP User Assistance Developer in Bangalore, India

Requisition ID: 275222

Work Area: Software-Development Operations

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


We at S/4 PMCIE organization, part of the Intelligent Enterprise Group board area cater to innovations across various Industries and Strategic topics like SAP Cloud Platform, S/4, Fiori, Mobile, Analytics and especially in one of the major focus industries like Discrete Industries with a broad portfolio of SAP products in consumable sizes and thus shorten the time-to-value for our customers.

We are seeking a user assistance developer (technical writer) to join our software development unit in Bangalore.

As a member of the Discrete Industries UA team, you will have the opportunity to learn and explore a range of product lines spanning SAP S/4HANA, SAP Cloud Platform and many more.

The position is on a full-time, permanent employment basis.


As a member of the user assistance team, you are responsible for the UA content of your scrum teams. This would include:

  • Researching and defining terminology

  • Editing user interface texts to ensure usability and that the texts conform to SAP’s standards

  • Planning, researching, and writing the documentation (such as context-sensitive help, user guides) required by SAP’s customers. You will also be required to create product videos, and at times blog about a specific feature.

  • Interactions with SAP’s customers, and partners on UA projects, where relevant

  • Be the UX Advocate for your scrum teams

  • Serve as central contact and coordinate related activities for Industry Cloud UA deliverables

  • Ensure a harmonized set of UA deliverables across industry projects

  • Create various documentation and end-user assets, from how-to guides to business scenario documents, interactive recordings or videos

  • Give guidance to industry project team members (e.g. functional experts) regarding the creation of UA assets

  • Conduct language checks, copy-editing and quality checks for assets created by functional experts

  • Design and maintain templates as well as standards & guidelines for Industry Cloud UA assets

Role Requirement

  • Educational qualifications (Engineering majors, MCA from reputed institutes)

  • 4-8 years of Exp

  • UA developer (technical writer) with at least years of technical writing experience at a software product development company.

  • Excellent written and spoken English skills

  • Experience with MS Office

  • Experience in using DITA and content management systems, Basic understanding of HTML, DITA XML and DITA XMETAL.

  • Experience in CRM applications/ERP applications

  • Sense of responsibility to deliver committed assets in time and in quality

  • Independent and self-managed working style and strong team-player


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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