SAP L3 BASIS Administrator, HEC Delivery team Job in Bucharest, Romania
Requisition ID: 187909
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES
HANA Enterprise Cloud Delivery (HEC) runs the SAP Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach.
Beside day to day administration we are part of strategic projects for new technologies as reference for SAP customers.
The HEC Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania.
HEC team has 24x7 responsibility for incident handling, escalations, problem management and continuous improvement. It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside MCD. Interface to various SAP development units, mainly Cloud Lifecycle Management tools.
For our HEC location in Bucharest we are looking to expend existing team of SAP Technology CloudOps consultant to support the SAP Cloud powered by HANA for customers across EMEA.
Role and Responsibilities
Cloud Ops Engineer is responsible for 24x7 availability of SAP systems running in SAP Hana Enterprise Cloud;
Support and sustain customer facing SAP Hana Enterprise Cloud;
Respond, troubleshoot and resolve incidents;
Be an escalation point for productive issues during shift as required;
Seek opportunities to streamline standard operating procedures through automation;
Must feel comfortable working in a fast-paced, dynamic and flexible environment
Education and qualifications
Graduate or Master Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
SAP curriculum for Basis consultants or equivalent
Certification in SAP Basis is preferred (if not, should be able to complete the certification within 6 months if hired)
SAP Basis and /or SAP Security – Strong Knowledge and Hands on experience of Technical Planning , Installations, Upgrades, Maintenance etc.,
Technically fluent in Operating System (Unix/Windows/Linux), Database (HANA/Oracle/DB2/SQL Server/MaxDB ) administration, hardware technologies and benchmarking of the same for SAP Applications
Linux administration, e.g. user administration, network tools, file system operations, etc.
High level understanding of database concepts and structures, e.g. data blocks, data files, log files, SQL statements, backup, restore and recovery, etc;
Experience in Performance tuning, Troubleshooting, Technical reviews and Audits
Continually develop SAP solution core skills and business knowledge based on accumulated experience;
Able to provide knowledge transfer from certain technology areas for which will be responsible for research and excellence
Nice to have (or be interested to pass the): SAP Netweaver Associate Consultant certification;
Excellent knowledge of English language;
Excellent ustomer service abilities
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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