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O2I CSS Finance Specialist

The Global Finance Shared Services (GFSS) belongs to one of the main pillars of Global Finance which is Global Finance Infrastructure. GFSS environment allows SAP to maximize the efficiency and effectiveness as well as quality of the Finance processes while delivering global end to end process standards.Within GFSS, the O2I CSS Team (Cloud Software & Support) is responsible for supporting the processes for the administration of Cloud Subscription, Software License and Support contracts and invoices starting with the receipt of signed contracts. The department maintains a strong focus on customer experience, in order to do this, will engage with other relevant departments within the company to resolve problems, drive automation and enablements. It provides timely and relevant reporting and supporting projects.

What will be your key responsibilities?

• Support administration of SAP License and Maintenance Software contracts for North America Region

• Resolves issues with medium to high complexity within general work direction

• Handle internal/external customers queries within stipulate SLAs

• Assist Cash Collections team in resolving complex billing issues

• Executes operational (including transactional) tasks independently to support operations, including specialized activities that are performed to meet specific objectives.

• Has additional responsibilities and broad knowledge of standard processes and related transactions, or special knowledge on specific areas beyond standard, such as: SOX controls, revenue accounting, provisioning.

• Develops collaborative work relationships within own team

• Collaborate closely and cross-functionally CFR, CFO, CC, Rev Rec, Controlling and Sales.

Skills and competencies:

• Intermediate - Advance English language skills. Comfortable to host calls is preferred

• Bachelors degree in Finance, Accounting, or related field preferred

• Strong knowledge of SAP systems and tools

• Proactive and social personality. Ability to work in team

• Ability to deal with pressure and deliver fast results

• Customer experience is a plus as will be in touch with internal stakeholders

Work Experience

• Clear understanding of the E2E process

• Working experience with Shared Service Centre (min. 1 year)

• Experience in expert, catalyst or development program a plus

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 388204 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.