SAP PSA Senior Specialist Job in Chengdu, China

Requisition ID: 189231

Work Area: Sales

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

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Partner Service Delivery (PSD) is a global organisation and part of the “Global Channels & General Business” group that manages SAP’s Partner Ecosystem, including Channel Resellers (VAR’s), Service partners (SI’s), ISV’s and OEM partners.

With teams across 5 regional centres, PSD builds and delivers a range of business performance services for SAP partners. With 6,000 partners in the SAP PartnerEdge program, each one benefitting from a personal contact (Partner Service Advisor – PSA) in PSD to coordinate a wide range of services, and an additional 2,000 partners benefiting from a range of support services operated by the team, PSD is at the forefront of the development of SAP’s partner ecosystem across the globe.

For our regional service centre (located in Chengdu, China) that supports the Asia-Pacific-Japan (APJ) and the Greater China (GCN) region, we are seeking a Partner Services Advisor to support the Partner Ecosystem.

The Partner Services Advisor will be assigned with a number of SAP partners, build personal relationships with key partner contacts and provide business services to grow their business performance.

The PSA will orchestrate a range of services and support the entire partner lifecycle. Specially we’re looking for candidate that has good potential to learn within a short timeframe.

In that role, he/she will collaborate extensively with Partner Business Managers in various countries, stakeholders from SAP as well as subject matter experts from the PSD organization.

The role requires strong communication and influencing skills, operational efficiency, business acumen and multi-tasking capabilities.


  • Fluent English in both written and oral.

  • University Degree/ Business/IT preferable.

  • Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes

  • Creative thinking, willingness and ability to quickly learn new concepts and technologies

  • A pro-active and result-oriented team-player with strong communication skills, passionate about work

  • Ability/openness to work well in a multicultural and multinational environment

  • Able to work independently and take ownership of assigned tasks

  • Quick learner to pick up new skills

  • Experienced IT User – Outlook, Excel, Word, PowerPoint


  • Develops an understanding of the partner’s business priorities, capabilities, needs & key resources and leverages this to drive the PSD Service Portfolio, so partners’ business can be quickly developed.

  • Manages the Partner on-boarding process (operational set-up and enablement assets) to reduce the time to operational readiness and time to market (First Deal). Including quarterly reviewing and reporting.

  • Providing accurate and timely responses to all partner queries

  • Providing support throughout the whole Partner lifecycle

  • Flexibility is required to work within different project team


  • 1 – 3 years of professional experience in either of the following streams:

  • Operations/ Business Analyst in reputed IT Software Company

  • Experience working in a matrix organized corporation an advantage

  • Sales support or sales operations

  • Partner- / Customer Management

  • Experience in digital media / marketing area is a great advantage


Contract Type: Permanent

Job Location: Chengdu, China

Travel Expectations: 0-10%

Additional Information:

Reference code: automatically assigned



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