SAP Cloud Product Support Associate/Engineer - ByD/C4C Job in Galway, Ireland
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
We are looking for ambitious team players to join our Cloud Product Support Team! These positions are for individuals who are highly motivated, self-directed and have a desire to work for a company that is consistently recognized as a global top employer.
The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support.
Main responsibilities include:
Analyse incidents, perform in-depth troubleshooting to identify and solve complex technical issues
Provide timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA)
Interacting with customers utilising real-time channels and tools.
Liaising with development and field teams to identify application errors and missing product functionalities for future releases (legal/non-legal requirements)
Document solutions to known issues and consulting questions to be posted to both internal and external knowledge bases.
Act as a liaison between our Product Management and Engineering teams
Collaborate with other employees, sharing knowledge and process‐improvement suggestions
Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field
Fluent written and verbal communication skills in English required.
Customer support experience would be an advantage.
Understanding the technical differences between on-premise and cloud-based solutions
Good knowledge of most common operating systems, MS Office Suite and basic networking concepts.
Understanding of ERP and common business processes (ex: Sales, Marketing, Logistics, Finance etc).
Good understanding of mobile devices & technologies, web services concepts as well as HTTP/HTTP protocols and XML knowledge.
Basic knowledge of a programming language (preferable an object-oriented language) is required.
Understanding general use of add-ons, SSL certificates and system communications and security protocols.
A fast learner, self-motivated, multi-tasker and able to work in a fast-paced environment
Passionate about learning new concepts and technologies
Strong analytical and problem-solving skills
Be an active contributor in a positive team environment
Ability to work with minimal direction
Excellent communication and presentation skills
What we offer:
Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
Check out our team here!
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.