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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

Job Overview:

Reporting to the Service Administration Team Lead, the position is highly focused on providing consultation services based on the client's business requirements and/or challenges. This position will be responsible for engaging with designated clients and scoping their business needs, and coordinating the matter until resolution from feedback/input by other department/s. This position requires a good knowledge of Concur T&E, communications terminology and technology, and organizational procedures.

Responsibilities:

• Assist with all Concur T&E Standard & Professional escalations from internal and external contacts.

• Provide consultative direction and coordinate matters on behalf of client.

• Manage all escalated communications between the client and other departments.

• Scope all new business requirements with client.

• Coordinate the resolution of matters with other resources within the company.

• Maintain accurate, high-quality and timely documentation for all steps and activities undertaken on all matters.

• Exceeding and meeting departmental objectives

• Escalate unresolved client issues as necessary to ensure timely resolution

• Maintain working knowledge of Concur Travel related products including new release.

• Be aware of, and comply with all corporate policies.

Position Requirements

Qualifications:

Education, Experience and Training required:

• Experience with Concur Expense preferred

• Experience with consultancy role preferred

• Strong knowledge of customer care techniques and processes

• Exceptional analytical and listening skills

• Ability to operate well in a team environment

• Keenness and flexibility to work extended hours

• Management consulting experience is a plus

• Three or more years experience in troubleshooting or customer service and financial software OR Bachelors Degree or higher in Finance related discipline (Business Admin, Commerce, Economics, Accounting) with one year/s or more experience in customer service

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 399042 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.