SAP SAP Concur - Configuration Specialist APA Job in Manila, Philippines
Requisition ID: 199384
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Part Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Responsible for configuration change management and consulting services of core SAP Concur products/modules for post-implementation clients
Effectively manage and deliver multiple/simultaneous configuration requests through support cases and project tickets while adhering to SLA, service delivery methodologies and best practices
Lead consultation sessions with clients to brainstorm/discuss solutions, familiarization, and discovery of areas where the product can be further fine-tuned/optimized
Actively involved in post-implementation project phases, which includes: business requirement scoping, UAT, production deployment and documentation
Contribute and represent the team in cross-functional internal calls, discussions, and initiatives
Provide a consultative approach to all configuration requests to ensure clear client expectations and deployments adhere to service delivery methodologies and standards
Handle complex and multi-phase core configuration requests from APAC clients
Qualifications, Experience and Education
Bachelor’s Degree (or higher) in Information Technology, Finance or related discipline
2 years of technical support experience, preferably on business or financial applications such as SAP, SAP Concur, NetSuite, Intuit, Oracle, Microsoft Dynamics AX, etc.
Adept time management, multi-tasking, organizational and documentation skills (Project Management)
Highly resilient to stressful environment
Relentless drive to win attitude with excellent business acumen
Basic MySQL skills is a plus
1 year of experience in project management, technical/functional consulting or (pre/post) implementation of business/financial applications
Knowledge and experience in SAP Concur Expense, Invoice or Request module is preferable
Strong analytical and problem-solving skills
Excellent verbal and written communication skills in dealing with internal resources and external clients
Background in the Travel and Expense process is an advantage
Willing to work in the morning shift
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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