SAP SAP Concur, Technical Consultant Job in Mexico City, Mexico

Requisition ID: 198243

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Job Overview

Technical Consultants role is to assist clients and SAP Concur project teams in implementing SAP Concur Travel & Expense Management SaaS applications. The Mexican team projects are spread across SAP Concur LATAM North countries (Mexico, Colombia, Equador, etc…), however with a core based in Mexico. For this reason, it is fundamental that we hire a new Technical Consultant who will display excellent team-player features, while we are offering a friendly, informal, innovative, out-of-the-box, agile work approach. The Technical Consultant is responsible for managing and completing multiple projects simultaneously and independently

In this role, it is crucial that the Technical Consultant possesses excellent communication skills as needed in order to communicate with many other organizations within SAP Concur – Support, Account Management, Sales/Pre-sales, Research and Development, QA...

The Technical Consultant must be already living in the Mexico City or considering a relocation to Mexico City.

Responsibilities

Consult on and handle implementations (as part of SAP Concur Implementation Project team); provide technical expertise on integrations, feeds, loads and extracts

Handle the setup and scheduling of all interfaces and system jobs

Provide client/internal team expertise & support for troubleshooting of technical issues related to the SAP Concur T&E interface

Lead client knowledge transfer/training sessions with client technical resources both remote and on-site if needed

Assist customers with setup of Single Sign-on and assist in solving performance issues

Gather functional and business requirements from client and translate them into a functional and technical solution design according to client needs and scope of Concur products/services

Manage the expectations of the client (internal and external) with regard to project objectives, deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.

Utilize technical skills in supporting client testing efforts: research complex customer problems, issues, and circumstances and provide recommendations, alternatives, and risk assessments to client´s project manager

Able to logically troubleshoot issues and determine the appropriate action to take or when escalation is required

Requirements

Bachelor degree in an IT / technical field or equivalent experience would be preferred

Three to six years experience in a software technical support environment, troubleshooting or system testing skills; Software consulting / Project Management

Excellent communication and presentation skills

Fluency in English and Spanish and Portuguese is a differential

Database knowledge (SQL), HTML, SSO (single sign-on) (SAML), integration technologies understanding and preferably hands on practice are necessary.

Other Requirements

Ability to plan, organize and prioritize

Ability to build great client relationships

Affinity for technology

Ability to work in a team environment, but also capable of taking ownership of some projects; ability to work in a matrix structure

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com areers@sap.com at mailto:Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

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