SAP Intern, Customer Success Management Job in Newtown Square, Pennsylvania

Requisition ID: 200664

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Student

Employment Type: Intern

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVE OF POSITION

The mission of the SAP Preferred Success delivery practice is to consistently deliver scalable, superior foundational, and premium support experiences that drive adoption, help customers achieve goals, and maximize business value.

Our vision is to help customers achieve sustainable business success by driving business outcomes.

The SAP Customer Success Management NA Growth team delivers a high value, meaningful, superior support customer experience.

The SAP Customer Success Management NA Growth team student is responsible to deliver on any initiatives/activities assigned to them by their regional or global Delivery leadership. This is an internal role that helps support colleagues in customer facing positions. Diploma Students will have the opportunity to develop their engagement skills, business etiquette, and SAP customer and product knowledge; enabling possible transition into customer facing roles.

EXPECTATION AND TASKS

In this role, the student will engage with NA leadership and Customer Success Managers, their local Cloud Success Plan Realization team of solution and adoption architects as well as an ongoing rotation of colleagues within the cloud support organization to help ensure the overall success of customer engagement and support experiences. The SAP Customer Success Management NA Growth team student will learn about how CSMs delivery Preferred Success, aid in the increased adoption and retention of Cloud subscriptions and promote Preferred Success engagement support best practices.

Key tasks include, but are not limited to, the following:

  • Manage and review incoming CSM delivery requests in a timely manner, ensuring excellent levels of service & take appropriate next actions.

  • Filter requests for critical situations that require immediate action.

  • Learn and be mentored to feel confident to delivery as a CSM in the future

  • Participate in engagement review sessions with the assigned architects to better learn our customers’ business goals and to also better understand our internal customer success practices.

  • Participate with Functional experts in building content, learning and adoption journeys for our customers.

  • Actively contribute in the collection and management of metrics required by delivery leadership.

  • Update as requested appropriate delivery content to JAM for the consumption of the CSM team and its stakeholders.

SKILLS / COMPETENCIES

  • Experience & Language Requirements

  • Microsoft Office Suite (Word, Excel, Powerpoint, Outlook, Access)

  • Strong written and verbal communication

  • Knowledge in or ability to learn Cloud ERP, CRM and other SAP systems

  • Willing to learn and self-driven individual

  • Work well with deadlines and have ability to multi-task

  • Proven ability to maintain confidentiality.

  • English: Level 3: Fluent

EDUCATIONAL REQUIREMENTS

  • High School Graduate (or equivalent) minimum, college preferred with information technology (or related) degree.

  • Requires candidates to currently be graduate or currently enrolled in an undergraduate, Masters, MBA or PhD degree program which is applicable to the position.

Start Date: February 2019

Duration: 6 months

Office Location: Newtown Square, PA

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com areers@sap.com at mailto:Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

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