SAP SAP NS2 Expert Support Engineer-NSQ-19073 Job in Newtown Square, Pennsylvania
Requisition ID: 186719
Work Area: Customer Service and Support
Expected Travel: 0 - 60%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Sr. Support Engineer Newtown Square, PA-19073
Must be a U.S. Citizen
Expected Travel : Up to 60%
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.™ (SAP NS2™) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
SAP National Security Services (SAP NS2) is seeking a Senior Support Engineer.
Senior Support Engineer is responsible for delivering expert support services on-site and remotely for secure customers.
Ability to perform root cause analysis for critical customer support issues.
Experience with SAP products and technology. ABAP and/or JAVA and debugging expertise preferred
Excellent customer management skills with strong customer-facing experience.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
U.S. Citizenship required;
Ability to quickly gain insight into the customers' solution landscape and business processes with excellent business process knowledge;
Ability to judge customer situations and projects regarding implementation success with reference to strategic support planning;
Presentation, communication, and conflict management skills. Strong interpersonal skills and assertiveness
Bachelor’s degree required
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com firstname.lastname@example.org at mailto:Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.