SAP Program Manager for Open Data Initiative, SAP Customer Experience Job in Palo Alto, California
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
ABOUT SAP CUSTOMER EXPERIENCE AND OPEN DATA INITIATIVE
At SAP Customer Experience (SAP CX), our mission is to enable our customers to create the best experiences for their customers. We believe that great customer experiences are not based on an automated marketing campaign or an automated sales process, but a connected customer journey across marketing, sales, commerce, and customer service, and one that connects demand to the supply chain. The future of CRM is about effectiveness rather than efficiency. That’s why we created SAP C/4HANA. Our integrated, fourth generation CRM suite — built on the foundation of the Intelligent Enterprise — helps organizations to build trusted relationships with their audience by putting a consent-driven, single customer view at the center of the business, connecting a previously fragmented journey across channels to deliver a better customer experience.
At SAP Customer Experience you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.
Open Data Initiative (ODI): The trilateral coalition between three of the world’s most influential enterprise software companies (SAP, Microsoft, Adobe) tackles one of the key challenges all enterprises face: siloed data. Only by unlocking and harmonizing data companies can increase the velocity at which they provide great customer experiences and solve customer needs in real time. Enterprises should be able to do this with the data that they control but the reality looks different. This makes this initiative so remarkable and important. It gives commitment from SAP, Microsoft, and Adobe to allow data to be exchanged and enriched across systems, making data a renewable resource that flows into intelligent applications, enabling a single view of the customer, and delivering true end-to-end customer journeys.
PURPOSE AND OBJECTIVES
The SAP Customer Experience team is looking for a program manager to lead the ODI for SAP. The program manager is responsible for representing SAP on ODI specific activities, driving internal initiatives and ensuring the success for SAP. Additionally, regular updates need to be delivered to our board and responsibilities of other parties.
The role requires a flexible, strategic thinker with strong project management and communication skills. It will include working with a cross-functional and geographically distributed team.
As the ODI is in an early stage, the program manager will be able to determine the strategic direction of the ODI significantly.
Within our global team, we practice a trust-based working model. Wherever possible, we offer opportunities for professional development and coaching.
Office location will be Palo Alto, USA. We also cover potential relocation costs / a moving package .
SKILLS AND COMPETENCIES
Passion; with a customer centric mindset
Ability to work effectively in a fast-paced, dynamic environment
Strong teamwork and communication skills – both internally and externally
Ability to align with multiple executive stakeholders across teams and organizational functions
Knowledge in cloud business models and the software industry preferred
Ability to work with both business and technical stakeholders and act as internal advocate and driver for the customer within SAP
Strategic thinker, with a bias towards action who takes the initiative to identify strategic opportunities and drive execution of solutions with an outcome focused approach;
Excellent written and verbal communications skills, with the ability to modify style, approach and content to all audiences – internal and external
EDUCATION AND QUALIFICATIONS
Project management experience in large scale, high risk, or strategic projects/programs
Experience in teambuilding and leading cross functional teams
Experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements
Multicultural sensitivity and work in international environment
Master’s degree a plus, preferably in commerce, engineering, information technologies or MBA is an asset
Location: Palo, California.