SAP Technical Product Support Intern Job in Shanghai, China

Requisition ID: 182713

Work Area: Information Technology

Expected Travel: 0%

Career Status: Student

Employment Type: Intern


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Globalization Services (GS) – SAP Language Services (SLS) is responsible for translating all SAP products worldwide, including Corporate Content collateral and Global Marketing. SLS outsources the majority of its translation work to small and midsize translation service providers (also known as Language Suppliers). Internal SAP employees at SLS support this outsourcing strategy by providing a range of technical infrastructure and tools, planning information, quality guideline, and monitoring to enable Language Suppliers worldwide to deliver translation of nearly 40 languages.

We are looking for two (2) under graduate or post graduate students that would like to learn about and gain localization (focusing on language services) experiences through internship program at SAP. The internship would last 6 months, as minimum, with option to extend to one (1) year.

In your role, you will be working to provide operational support within the SAP product translation delivery teams. The teams in China handle translation requests of software User Interface and documentation for ERP, SET (Scale Enablement and Transformation), and SME (Small & Medium-size Enterprises) products. The service teams are located at major hubs in Canada, China, Germany, Ireland and Japan. You will work closely with the teams in China and Japan. In addition, you may have project-based opportunity to cooperate with SLS colleagues worldwide.

Objectives :

  • Learn SAP software localization process – focusing on languages

  • Support daily work of languages production and delivery, as well as, processes simplification and automation

  • Create and/or maintain process documentation related to production, delivery, and maintenance of languages

  • Perform spot-checks in translation systems to ensure quality of services delivered by language suppliers

  • Dispatch language related issues reported through central repository system by SAP customers or SAP internal product development teams to responsible SLS colleagues located in major hubs

  • Monitor and process requests reported through central repository system by SAP language suppliers worldwide


  • Have education background in Engineering, Computer Science, and/or Information System Management with a strong logical thinking ability

  • Business level oral and written communication skills in English

  • Good MS Office-skills (PowerPoint, Word, Excel, Access and Outlook)

  • Presence of at least 4 days per week in office needed, preferably Monday, Tuesday, Wednesday, and Thursday


  • Team work spirit

  • Fast learner and strong customer centric attitude

  • Have high sense of responsibility and be detail oriented

  • Agile, good at doing research, have the ability to solve problems alone

  • Self-organized, can finish daily assignment without reminders

  • Good skills on Excel & Excel VBA is a plus

  • Experience on SDL Trados Studio 2014/2015 is a plus.

  • Experience on Simplified Chinese translation and quality review is a plus.

  • Be patient, have strong interest in tasks which need many kinds of skills (interaction, logical thinking, solution design, customer support, Etc.).

  • Not looking for a pure technical job such as programmer.

隶属于 SAP 全球化服务部门(简称:GS)的 SAP 语言服务部门(简称:SLS)承担全球范围内 SAP产品的翻译相关业务,其业务涵盖公司内非产品相关类文档和市场部文档的翻译。SLS 将大部分翻译需求外包给中小型翻译服务提供商(亦称为“语言服务提供商”)。SLS 内部职员负责向遍布世界的语言服务提供商提供与翻译相关的技术基础设施和工具、项目规划信息、质量指导以及监督,使之顺利完成并提交逾 40 种语言的翻译。

SLS 现招募两名有意学习并丰富在本地化领域(语言服务方向)经验的在读研究生或本科生以加入 SAP 的实习生计划。实习期为 6 个月,并可根据双方意愿延长至 1 年。

该实习生将为 SAP 产品翻译提交团队提供运营支持。位于中国的产品服务团队主要负责 ERP(Enterprise Resource Planning,企业资源规划)、SET(Scale Enablement and Transformation,中国研究院全球方案研发部)和 SME(Small & Medium-size Enterprises,中小型企业)产品的软件用户界面和相关文档翻译业务。SLS 的服务团队主要位于中国、加拿大、德国、爱尔兰和日本。该实习生将将主要对接中国和日本的服务团队,同时将有机会与全球范围内其他的 SLS 服务团队协同工作。


  • 学习并掌握 SAP 软件本地化流程(语言服务方向)。

  • 配合翻译项目的日常工作,并支持相关流程的简化和自动化。

  • 编写和/或维护有关翻译项目管理的流程说明文档。

  • 在翻译系统内对提交的翻译进行抽检。

  • 将 SAP 客户或内部研发部门提交的语言相关问题分配给相应的 SLS 负责人(位于上述 SLS 主要办公地点)。

  • 监督并处理全球语言提供商借助内部平台提交的语言问题。


  • 理工科背景(如:电子工程学、计算机科学和/或信息系统管理),有较强的逻辑思维能力。

  • 沟通能力强,流利的英语口语及书写能力。

  • 熟练操作办公软件(PowerPoint、Word、Excel、Access 和 Outlook)。

  • 确保每周出勤率为 4 个工作日(周一、二、三、四为宜)。


  • 有团队协作精神。

  • 乐于学习,理解能力强,能够较快地掌握所传授的知识。有很强的客户责任感。

  • 有强烈的责任心、工作细致。

  • 机智灵活,钻研精神强,有独立解决问题的能力。

  • 善于自我管理,能够每天自觉地完成所给予的任务。

  • 熟悉应用 Excel/Excel VBA 者优先考虑。

  • 具备 SDL Trados Studio 2014/2015 经验者优先考虑。

  • 有简体中文文档翻译/质量校对经验者优先考虑。

  • 有耐心,对需要多种技能(如沟通、逻辑思维能力、解决方案设计、客户支持等)的综合性工作有浓厚兴趣。

  • 找工作的目标方向不是纯技术工作,比如程序员。


Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

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