SAP Audir Quality Specialist - Sittingbourne Job in Sittingbourne, United Kingdom
Requisition ID: 201037
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
The Audit Quality Specialist is a critical member of the Quality Assurance Team and will report directly to the Quality Specialist Supervisor. The QS will provide the first level of assessment for the documents (expense reports, invoices etc.) processed by the Audit team, evaluating how accurately the auditor has applied the internal / external (client) requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:
Providing first level assessment of Auditor output in compliance with internal and external (clients) policies as required.
Reviewing reports from all Global Audit queues within the appropriate SLA.
Documenting the findings per report, recording specific errors and noting any recommendations for remedial actions required to improve Auditor accuracy.
Investigating and documenting the validity of client concerns following the Audit escalation process and reporting findings to Audit Team Leads/Managers.
Recommending improvements to Audit policies, processes and technology and configuration questions where applicable.
Participating in client meetings and calibration sessions as required.
Carrying out ad-hoc tasks such as collating own and QS team’s data & reporting details to Team Lead.
Be aware of, and comply with, all corporate policies
Education, Experience & Training required:
Must have relevant CTE Audit experience to be in a position to carry out Reviews on assigned queues.
Must not be under any performance or disciplinary proceedings
Must possess the following:- Ability to work in a fast-paced environment, handling multiple priorities, at any given time good written and verbal communication skills with the ability to work with individuals at all levels of the organization- Ability to set priorities, meet deadlines, and work independently work effectively in a team environment- Maintain confidentiality, including, but not limited to, end-user financial information and client policies and procedures.- Ability to prepare presentations and present effectively to individuals or groups.- Ability to pass certification phases
Ability to pass the company-required background check
Job Specific Knowledge & Skills
Quality Specialists must be able to work overtime in order to meet critical business objectives on service level, productivity, and quality.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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