SAP Technical Quality Manager DBS Job in Tokyo, Japan

Requisition ID: 190255

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Technical Quality Manager_ DBS

Purpose and Objective of Job:

For the execution of our premium support services we are looking for Technical Quality Manager (TQM) working onsite at our customer's premises. As a TQM you will act as SAP's front office lead within the customer's IT・Project organization. You will architect the service plans to the customer's needs and head the service delivery. You will be involved in the customer's SAP projects as a supervisor from SAP's point of view, thus proactively safeguarding implementations, upgrade and supporting operation improvement. It will be your responsibility to create and maintain a trustful and cooperative relationship between the customer and SAP on project level.

Expectations and task of the job:

As TQM, you will be responsible for the following tasks:

  • Understand the customer's solution landscape and business processes

  • Acquire the role of a trusted advisor inside the customer organization

  • Create detailed engagement and service delivery plans and drive their execution

  • Understand SAP premium engagement’s services and methodologies

  • Conceptualize, execute and track projects that are in line with our organizational framework

  • Coordinate involvement of SAP Support resources onsite and in the back office

  • Identify top issues, define action plan accordingly and drive the resolution process

  • Report to management and executive level

Skills and Competencies:

  • Bachelors Degree or equivalent

  • SAP Technology/ Basis, Application experience

  • SAP consultant or development experience (SAP Project Manager or Operation manager experience preferred)

  • Excellent customer / escalation management skills

  • Proven ability to work with customers on project- and senior management level

  • Japanese native

  • Fluency in English

テクニカルクオリティマネジャ _ DBS

職務 :

SAPプレミアムエンゲージメント(プレミアムサポートサービス)において、お客様先に常駐し対応するテクニカルクオリティマネージャ(TQM)を募集しています。 お客様のプロジェクト/IT組織と連携し、SAPプレミアムエンゲージメントを統括するリーダーとして対応していただきます。 TQMはお客様より信頼されるSAPソリューションに精通したアドバイザとして、お客様のニーズ(SAP導入、運用改善、アップグレード)に合わせてサービスプランを設計し、課題の事前回避、早期解決および改善の促進を実現するためのサービスの提供を行います。

主要なタスク :

TQMとして、以下のタスクに従事していただきます。

  • お客様のソリューションランドスケープ、ビジネスプロセスを理解する

  • SAPやSAPに関連するトピックにおいて、お客様より信頼される技術的アドバイザ

  • SAPプレミアムエンゲージメントのサービスプラン(実行計画)の作成および提供

  • SAPプレミアムエンゲージメントのサービスおよびサービス方法論を理解する

  • お客様プロジェクトや運用状況を鑑み、DBSサービスチームとの協業、連携

  • SAPコンサルタント、サポートコンサルタントとの協業、連携

  • 最重要課題管理、解決管理

  • お客様、SAP DBSマネジメント、エグゼクティブへの適切なレポートおよび共有

スキルおよびコンピテンシー :

  • 大卒以上

  • SAPテクノロジー、ベーシスまたはアプリケーション知識およびいずれかの導入、運用経験

  • SAP関連のプロジェクト、運用マネージャ経験(コンサルタント、開発経験でも可)

  • お客様との関係管理および、SAP社内関係者とのエスカレーション管理

  • コミュニケーション能力(お客様のプロジェクトチーム、シニアマネジメントレベルとの建設的な議論、会話ができる)

  • 日本語(ネイティブレベル)

  • 英語(業務の会話が可能なレベル)

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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