SAP (Associate) Support Engineer SAP S/4HANA Finance - Support Core Competence (SCC) Job in Walldorf/St. Leon-Rot, Germany

Requisition ID: 195108

Work Area: Customer Service and Support

Location: Walldorf/St. Leon-Rot

Expected Travel: 10% - 40%

Career Status: Graduate

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

Support is undergoing its own digital transformation, aiming to serve the digital enterprise of our customers.

As an essential element to maintain highest levels of technical competence across all of SAP’s latest products and technologies, the Support Delivery organization establishes a team dedicated to imperative core competencies in all relevant areas.

This Support Core Competence team has a very tight collaboration with P&I to optimally help our most critical customers during the implementation and operation of the latest cutting-edge innovations. Within the Support Core Competence team, we are resolving complex product issues in different areas and contribute actively to the improvement of the product quality. Acquired experience will be the basis to drive the development and industrialization of our proactive support offerings as well as the knowledge transfer across the Support Delivery organization. This will further drive the shift towards new technologies within Support Delivery.

As an (Associate) Support Engineer in the area of SAP S/4HANA Finance within the Support Core Competence team you will be responsible to perform the root cause analysis of complex product issues based on real customer cases, as well as drive the resolution together with SAP development and other LoBs. You will translate gained insights and experience into knowledge assets and service delivery tools/ procedures.

OUR OFFER

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you are passionate about technology of SAPs latest innovations and you like to work in a team that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions and provides a fun, flexible and inclusive work environment with top specialists– apply now.

  • Opportunity to actively work with our latest innovative SAP technologies and products

  • Perform a great variety of different, challenging tasks team building up a strong network across the different departments of SAP

  • Working in a dynamic environment in a small team of top experts ensuring a steep learning curve of your functional and technical knowledge

  • Training and learning on the job with guidance from experienced colleagues and encourage you to build your own professional network of experts

  • Challenging customer projects with a focus on our latest products

  • The opportunity to travel worldwide

  • Development opportunities and attractive career paths

OUR EXPECTATIONS

  • A university or comparable degree in core sciences, economics or engineering, e.g. Computer Science, Business Informatics, Industrial Engineering, Mathematics, Physics

  • First experience in SAP S/4HANA solution and financial processes and functions, e.g. like Financial Planning and Analysis (FP&A) with SAP Business Planning and Consolidation (SAP BPC) and Accounting and Financial Close with Fast Close

  • Basic Knowledge in the relevant technology stack, like SAP Fiori for S/4HANA Finance and SAP HANA preferred

  • Programming skills (e.g., Java, C , ABAP) and experience in data analysis

  • Analytical skills to solve complex problems; a structured, reliable and independent way of working under pressure; confident and friendly interaction with customers and very good communication skills in general.

  • Customer orientation with a strong focus on quality

  • Full professional English and German language skills

  • Fast learner and goal-oriented working style

  • Excellent team player

  • High quality demands towards work accomplished

  • Graduates welcome

YOUR TASKS

As the SAP S/4HANA Finance (Associate) Support Engineer in the Support Core Competence team you will:

  • Perform a deep dive technical analysis of complex issues within the area of SAP S/4HANA Finance based on real customer cases

  • Drive the identification and resolution of top product issues in close collaboration of SAP development

  • Clarify existing expectations with customer’s technology/ operations experts and stakeholders

  • Support critical de-escalation activities

  • Actively share unique experience with all relevant areas in Support Delivery.

  • Work closely together with your peers developing services and tools to ensure the success of SAP’s next generation support.

  • Drive knowledge management and innovation activities based on this experience with customers.

  • Documents successful approaches, tools etc. and makes them available to colleagues at SAP.

WORK EXPERIENCE

We are looking for candidates who freshly graduated from university or who are within their first years of their professional career.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.