SAP UX/Visual Designer in IT Customer Experience for new Customer Portal Applications Job in Walldorf/St. Leon-Rot, Germany

Requisition ID: 198082

Work Area: Information Technology

Location: Walldorf/St. Leon-Rot

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


SAP GBO IT Services CX Support Application Landscape cares for the worldwide Support Systems of SAP and implements the SAP specific applications needed for the Support processes (Service Delivery, Customer Engagement, Incident Management, Remote Support).

The new responsibility to define and implement the architecture and the foundation of the new customer portal came on top. To achieve this a new scrum team is set up. We are searching highly motivated and talented people who are going to help to continuously improve SAP’s customer experience.

The area has about 80 employees located in Germany, China, Austria, Australia and USA. This infrastructure is currently experience massive changes and new responsibilities are handed over to this area. Be part of this interesting, new journey.


  • Present the user-interface visually so that information is easy to read, easy to understand and easy to find.

  • Prepare work by gathering information and materials.

  • Generate clear ideas, concepts and designs of creative assets from beginning to end.

  • Work collaboratively with other designers to ensure a consistent, integrated brand perception and user-experience.

  • Collaborate with a cross-functional team that includes engineers, product managers in order to create simple, easy-to-use software.

  • Translate client business requirements, user needs, technical requirements into designs that are visually enticing, easy to use, and emotionally engaging.

  • Staying in the loop and on top of the latest standards, changes, trends in visual design field.

  • Interpreting storyboards to tell visual stories that support learning.

  • Develop wireframes and prototypes around customer needs

  • Keep abreast of competitor products and industry trends


  • BSc in Design, Computer Science, Engineering or a related field

  • A minimum of four years of professional experience in designing brand identities, grid systems, editorial layouts and applications for web, desktop and mobile.

  • The ability to refine other people’s ideas and come up with new ones to create a highly designed visual experience.

  • Strong portfolio of design projects

  • Background in project management and research

  • Familiarity with interaction design and information architecture

  • Proficient in design software (e.g. UXPin, Balsamiq)

  • Problem-solving aptitude

  • Analytical mind with a business acumen

  • Excellent communication skills

  • Very good German and English skills

  • Very good teamwork characteristics


Knowledge of HTML/CSS; JavaScript is a plus


Min. 3 years in UX Design


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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